Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction

By Y. Ekinci, Phil Dawes. 2009

182 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/31da5902f10cae2cbe062a15ea6b451dd0536f66

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Ceylan Alkan
2. Yilmaz Akgunduz
3. Özge Gök

In Sociology and Political Science

1. Yilmaz Akgunduz

Citations in the corpus

• Perceived organizational support, employee creativity and proactive personality: The mediating effect of meaning of work (2018, background): “In contrast with goods production, the service sector often requires employees to interact with consumers face-to-face; hence developing a strong brand in this sector depends on employees’ interactions with customers (Ekinci & Dawes, 2009).”