Intercultural service encounters: an exploratory study of customer experiences

By S. Barker, Charmine E J Härtel. 2004

100 citations recorded by the source corpus.

Subfields: Language and Linguistics, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/2f9229caadceaa9c6d090da1da4e1b29e1601bec

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Piyush Sharma
2. Jackie L. M. Tam
3. Namwoon Kim

In Sociology and Political Science

1. Piyush Sharma

Citations in the corpus

• Intercultural service encounters (ICSE): an extended framework and empirical validation (2012, background): “Prior research on intercultural service encounters provides some useful insights about perceived discrimination (Barker and Härtel, 2004), culture shock (Stauss and Mang, 1999), and”