Does the balance scorecard work: an empirical investigation

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Grand theories as barriers to using IC concepts (2012, background): “However, it has often been criticised for its inability to make the causal links between intangibles and profitability as its claims to success are more or less anecdotal rather than empirically proven ( Neely, 2008”
Intellectual capital disclosure payback (2011, background): “The literature has focused on how to reverse the problems of other performance management reporting systems by suggesting replacing them by different frameworks (Neely et al., 2004).”
Dynamics of performance measurement and organizational culture (2006, background): “On the other hand, emerging literature suggests that the use of performance measurement systems, such as the balanced scorecard, does not make any difference to business performance ( Neely et al., 2004; Ittner et al., 2003).”