Assessing Tourists’ Satisfaction with Shopping in the Hong Kong Special Administrative Region of China

By V. C. Heung, E. Cheng. 2000

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Understanding Japanese tourists’ shopping preferences using the Decision Tree Analysis method (2011, background): “Asian tourists, including Japanese, prefer to travel in groups and share experiences and opinions regarding satisfaction or complaints, compared toWestern tourists, many of whom prefer to travel alone (Heung & Cheng, 2000; Hobson & Christensen, 2001; Kim & Prideaux, 2005).”
Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001, background): “As Hurley and Estelami (1998) point out, service quality and customer satisfaction have not been successfully defined or distinguished in the marketing literature.”
The Importance of Quality, Satisfaction, Trust, and Image in Relation to Rural Tourist Loyalty (2008, background): “In tourism, Appiah-Adu, Fyall, and Singh (2000); Heung and Cheng (2000); Kozak and Rimmington (2000); and Lee et al. (2004) suggest that perceived quality is an antecedent of satisfaction.”
Achieving Immersion in the Tourism Experience: The Role of Autonomy, Temporal Dissociation, and Reactance (2020, background): “In addition, this research contributes to the wide tourism literature that focuses on how visitor satisfaction is formed (e.g., Heung and Cheng 2000; Hui, Wan, and Ho 2007).”