Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)

By Boonghee Yoo, Naveen Donthu. 2015

422 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/2cefc48aee9f5b5631ace3bd7d5de3d2b21e22b0

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Jiyoung Kim
2. Ben Johnson
3. Jei Yang
4. Greg Rawski
5. Sharron J. Lennon
6. Rupak Rauniar

In Marketing

1. Jiyoung Kim
2. Ben Johnson
3. Jei Yang
4. Greg Rawski
5. Sharron J. Lennon
6. Rupak Rauniar
7. Jungmin Yoo

In Organizational Behavior and Human Resource Management

1. Jiyoung Kim
2. Ben Johnson
3. Jei Yang
4. Greg Rawski
5. Sharron J. Lennon
6. Rupak Rauniar

Citations in the corpus

• Technology acceptance model (TAM) and social media usage: an empirical study on Facebook (2014, positive): “Past studies (Rauniar et al., 2009; Molla and Licker, 2001; Yoo and Donthu, 2001; Zeithaml, 2000) indicate that an easy to use web site can enhance the user’s experience.”
• Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention (2013, background): “In addition, online service quality has emerged as a critical component in fulfilling expectations and enhancing customers’ evaluations of the online retailer (Yoo and Donthu, 2001).”