Framing effect on the public's response to crisis: Human interest frame and crisis type influencing responsibility and blame

By Seunga Cho, K. Gower. 2006

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Emotions Matter in Crisis (2011, methodology): “As Choi and Lin (2007) admit, there has been no simple, standard method to conceptualize emotional appeals. Rather, some researchers (Nylen, 1986; Shimp, 1990) suggest that the rational appeal is a message containing facts, statistics, and figures, whereas an emotional appeal is concerned with “atte”
Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident (2016, background): “Again, studies from the crisis communication literature have already shown that depending on consumers' attribution of who is to blame for an incident, accepting or rejecting responsibility can both successfully mitigate hostile reactions (Cho & Gower, 2006; Claeys, Cauberghe, & Vyncke, 2010).”
The Role of Emotional Response during an H1N1 Influenza Pandemic on a College Campus (2013, background): “In crisis communication research, convenience samples, typically college students, are often used for theoretical model testing (e.g., Cho & Gower, 2006; Coombs & Holladay, 2001; Jin, 2009) because these studies aim to establish theoretical relationships before confirming them on population-based…”