Understanding, scoping and defining user experience: a survey approach

By E. Law, Virpi Roto, Marc Hassenzahl, A. Vermeeren, J. Kort. International Conference on Human Factors in Computing Systems, 2009

1,312 citations recorded by the source corpus.

Subfields: Marketing, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/23c7e43ad7d392dcba39ab81d3656c26f6132a98

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Citations in the corpus

A Visual Analytics Approach Using the Exploration of Multidimensional Feature Spaces for Content-Based Medical Image Retrieval (2015, background): “In the survey, the participants indicated their level of agreement or disagreement with several statements using a five-point Likert scale (1 = strongly disagree, 2 = disagree, 3 = neutral, 4 = agree, 5 = strongly agree); a five-point scale is a well-established approach for gathering information ab”
Expected user experience of mobile augmented reality services: a user study in the context of shopping centres (2011, background): “Overall, despite the research agenda of UX being still rather immature, some common key assumptions are widely accepted: the subjective nature, context-dependency and temporality [17, 27, 43].”
Discernible impact of augmented reality on retail customer's experience, satisfaction and willingness to buy (2017, background): “UX is holistic and subjective (McCarthy and Wright, 2004), and varies across time (Law et al., 2009).”
Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience (2011, methodology): “Another frequently mentioned determinant of UX is context [29, 50].”
User experience evaluation methods: current state and development needs (2010, background): “As UX is subjective [ 16 ], objective usability measures such as task execution time and the number of clicks or errors are not sufficient measures for UX: we need to know how the user feels about the system.”
Explaining the user experience of recommender systems (2012, background): “User experience is an ill-defined concept, and lacks well-developed assessment methods and metrics (McNamara and Kirakowski 2006; Law et al. 2009).”
User experience: A concept without consensus? Exploring practitioners' perspectives through an international survey (2015, methodology): “According to Law et al. (2009), this lack of conceptual clarity can be explained by the fact that UX is associated with a wide range of fuzzy and dynamic concepts and is used as a generic term combining several HCI notions.”