User experience: A concept without consensus? Exploring practitioners' perspectives through an international survey

By Carine Lallemand, Guillaume Gronier, Vincent Koenig. Computers in Human Behavior, 2015

295 citations recorded by the source corpus.

We have surveyed 758 UX professionals from 35 nationalities.The understanding of User Experience varies according to background variables.The domain, role, language and seniority are the main factors impacting the results.UX is considered to be much more central in Industry than in Academia.Respondents feel the need for a definition that allows translating UX into practice. For more than a decade, User Experience (UX) has grown into a core concept of Human-Computer Interaction (HCI). Practitioners and researchers from a wide range of disciplines are daily working with this concept. However, despite many attempts to understand, define and scope UX, one may still wonder whether a consensus has been reached on this concept. In a willingness to address the complexity of this research topic and bring the concept of UX to maturity, a replication of an international survey has been conducted. The main goal of the present study is to get a better understanding of practitioners' viewpoints on the notion of UX and to analyze potential evolutions over time in the understanding and practical use of the concept. As both practical and theoretical implications of UX are of the greatest importance for whoever designs interactive systems, the exploration of practitioners' perspectives is a valuable step toward continual improvement of UX activities. The present survey has been conducted amongst 758 practitioners and researchers from 35 nationalities. It allows to better understand how this concept is understood and used throughout the world. Amongst interesting results, important differences were observed according to the geographical location and background of the respondents.

Subfields: Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/016341a91f88059e2e3cb423254cb6c4b2ce92d9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Citations in the corpus

The Dark (Patterns) Side of UX Design (2018, background): “The lack of formal ethics education in UX and HCI education is complicated by the lack of disciplinary consensus regarding standard curricula, responsibilities of professionals, and the dimensions of the related disciplinary ﬁelds in which students will practice (e.g., [47]).”