Trade Unions, Workers'Rights and the Frontier of Control in UK Call Centres

By P. Taylor, P. Bain. 2001

135 citations recorded by the source corpus.

Subfields: General Health Professions, Public Administration, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/2358dff2b2e2f80a51cb49cc463edd562d600aba

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In Sociology and Political Science

1. P. Bain
2. P. Taylor
3. Sijun Wang
4. Olukemi O. Sawyerr

Citations in the corpus

• ‘India calling to the far away towns’ (2005, background): “…or analyses of far-reaching monitoring, scripting, output measurement and qualitative assessments of operators’ performance (Bain and Taylor, 2000; Taylor and Bain, 1999, 2001).1 Given these significant differences of emphasis, it will be instructive to see how the tensions between the…”
• Call center employee personality factors and service performance (2009, background): “The human costs associated with job stress and burnout of call center workers are well documented ( Taylor and Bain, 2001”