A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP

By Fuzi Chen, Tsung-Shin Hsu, Gwo-Hshiung Tzeng. 2011

358 citations recorded by the source corpus.

Subfields: Information Systems and Management, Management Information Systems, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/23279afe418562867df0409722b3cb4ca3461817

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Ilker Gölcük
2. Adil Baykasoglu
3. Kuan-Yu Chen

In Management Information Systems

1. Ilker Gölcük
2. Adil Baykasoglu

In Organizational Behavior and Human Resource Management

1. Ilker Gölcük
2. Adil Baykasoglu
3. Kuan-Yu Chen

Citations in the corpus

• An analysis of DEMATEL approaches for criteria interaction handling within ANP (2016, methodology): “The DANP method applied by Chen et al. (2011) odifies the original ANP so as to reduce its inherent difficulties.”
• Improving importance-performance analysis: the role of the zone of tolerance and competitor performance. the case of Taiwan's hot spring hotels. (2014, background): “Its recent importance has received considerable interest in the hot spring hotel sector (Chen et al., 2011).”