The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison

By Simon Hudson, P. Hudson, Graham Miller. 2004

227 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/20551477ea44391e27fcbd31b5944b1efa083e3f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. J. Abalo
2. S. Jang
3. Tomás F. Espino-Rodríguez
4. Jesús A. Varela
5. Haiyan Song
6. Vicente Manzano
7. Yan-Qun He
8. J. Yuan

In Sociology and Political Science

1. S. Jang
2. Manuel Rodríguez-Díaz
3. Tomás F. Espino-Rodríguez
4. Haiyan Song
5. Yan-Qun He
6. J. Yuan
7. D. Wu
8. Songshan (Sam) Huang

In Tourism, Leisure and Hospitality Management

1. S. Jang
2. Haiyan Song
3. J. Yuan
4. Gang Li
5. D. Wu
6. Stephen F. Witt
7. Kevin K. F. Wong
8. Glauco De Vita

Citations in the corpus

• Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings (2007, background): “, 2003) or tourism (Duke and Persia, 1996; Evans and Chon, 1989; Hollenhorst et al., 1992; Hudson et al., 2004; Picón et al., 2001; Uysal et al., 1991; Zhang and Chow, 2004).”
• The Effects of Quality and Satisfaction on Awareness and Behavioral Intentions: Exploring the Role of a Wine Festival (2008, background): “…analysis by presenting in a grid the differences between consumer perceptions of certain important service attributes and judgments of attribute performance (Martillar and James 1977; Evans and Chon 1989; Bush and Ortinau, 1996; Hudson and Shephard 1998; Hudson, Hudson, and Miller 2004).”
• Destination Evaluation: The Role of Previous Travel Experience and Trip Characteristics (2007, unknown): “Cronin and Taylor (1994) argued that SERVPERF, a measure that establishes performance only, best captures SQ. Hudson, Hudson, and Miller (2004) assessed four methods of ascertaining SQ, including SERVQUAL and SERVFPERF.”
• A Mediation Model of Tourists' Repurchase Intentions for Packaged Tour Services (2009, background): “Interestingly, a recent study (Hudson et al. 2004) shows that there was no statistical difference between these methodologies.”
• A Model of Strategic Evaluation of a Tourism Destination Based on Internal and Relational Capabilities (2008, background): “Tour operators and travel agencies compose the traditional network for tourism product sales (Davies and Downward 2001; Hudson, Hudson, and Miller 2004; Pearce and Schott 2005).”