Service innovation and performance in SMEs
By Christopher McDermott, Daniel I. Prajogo. 2012
235 citations recorded by the source corpus.
Subfields: Economics and Econometrics, Management of Technology and Innovation, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/1ad7b1345ff0f2c821ab6d3a614d2632dd8e1955
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In Economics and Econometrics
In Management of Technology and Innovation
In Strategy and Management
Citations in the corpus
- Customer involvement capability and service firm performance: The mediating role of innovation (2017, background): “…(see Anning-Dorson, 2016b) and overall performance in terms of sales volumes, market share, return on investment, profitability and customer satisfaction (see Anning-Dorson, 2017a; Cheng & Krumwiede, 2012; Huffman & Skaggs, 2010; JiménezJiménez & Sanz-Valle, 2011; McDermott & Prajogo, 2012).”
- Service innovation and customer satisfaction: the role of customer value creation (2017, background): “, 2002), manufacturing has continued to dominate innovation studies ( Jaw et al., 2010; McDermott and Prajogo, 2012).”