When Temptations Come Alive: How Anthropomorphism Undermines Self-Control

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Robotics for Customer Service: A Useful Complement or an Ultimate Substitute? (2019, methodology): “While some empirical studies intend to address the robotics issue, their experimental contexts have little to do with robotics (e.g., Aggarwal and McGill 2007; Hur, Koo, and Hofmann 2015; May and Monga 2014).”
To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery? (2020, background): “…self-service contexts (e.g., Collier, Breazeal, and White 2017; Forbes 2008), consumers’ acceptance of service robots (e.g., Keating, McColl-Kennedy, and Solnet 2018; Wirtz et al. 2018), and only recently, consumer responses to service robots (Jörling, Böhm, and Paluch 2019; Mende et al. 2019).”
Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me (2017, background): “For example, consumers exhibit less self-control when a tempting dessert is anthropomorphized because they regard the anthropomorphized product as an agent that intentionally supports their indulgence (Hur et al., 2015; see also Kim et al., 2016).”