Performance Measurement and Improvement: an Assessment of the State of the Art
By M. Holzer, Kaifeng Yang. 2004
134 citations recorded by the source corpus.
Subfields: Management Information Systems, Political Science and International Relations, Public Administration
View Paper: https://www.semanticscholar.org/paper/171a48a2c47998c0b038028da3a116ac36a33b37
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Management Information Systems
In Political Science and International Relations
In Public Administration
- Gregg G. Van Ryzin
- Stephan G. Grimmelikhuijsen
- Gregory A. Porumbescu
- Morten Hjortskov
- Simon Calmar Andersen
Citations in the corpus
- An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction (2013, background): “At the same time, it is widely recognized that the outcomes of many government services are elusive and difficult to measure objectively (Hatry, 2007; Holzer & Yang, 2004; Poister, 2003).”