The potential for tourism and hospitality experience research in human-robot interactions

By Vincent Wing Sun Tung, R. Law. 2017

301 citations recorded by the source corpus.

Subfields: Artificial Intelligence, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/154e5518f53d9301770c168d31ecbc19cf494b6e

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Artificial Intelligence

1. Hailian Qiu
2. Boyang Shu
3. Miju Choi
4. M. Oh
5. Youngjoon Choi
6. Minglong Li
7. Ulrike Gretzel
8. Jun Wen

In Social Psychology

1. Hailian Qiu
2. Boyang Shu
3. Youngjoon Choi
4. Minglong Li
5. Ulrike Gretzel
6. Jun Wen
7. Billy Bai
8. Yangyang Jiang

In Sociology and Political Science

1. Iis P. Tussyadiah
2. Jamie Murphy
3. Jun Wen
4. Billy Bai
5. Samuel S. Kim
6. Hailian Qiu
7. Boyang Shu
8. Miju Choi

Citations in the corpus

• Effects of COVID-19 on hotel marketing and management: a perspective article (2020, background): “Regarding the effects of AI and robotics on travelers’ experiences, Tung and Law (2017) identified future research directions pertaining to the consumer experience with human-robot interaction.”
• Enhancing hospitality experience with service robots: the mediating role of rapport building (2019, methodology): “Driven by the population aging, increasing labor costs and technology advancement, many hospitality fi rms have used service robots to serve customers (Tung & Law, 2017).”
• Service robots in hotels: understanding the service quality perceptions of human-robot interaction (2019, background): “Many industry leaders and researchers predict robots as essential and integral part of the guest experience (Tung & Law, 2017).”
• A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism (2020, methodology): “…automation, although their contributions are still limited to descriptions of current applications and potential future implementations and impacts (Ivanov & Webster, 2019a; 2019b; 2019c; Murphy, Gretzel, & Pesonen, 2019; Murphy, Hofacker, & Gretzel, 2017; Tung & Law, 2017; Yeoman & Mars, 2012).”
• Marketing robot services in hospitality and tourism: the role of anthropomorphism (2019, background): “…robots, which have the most autonomy and social interaction potential of the three robot categories, because of their relevance and expected impact on tourism and hospitality service provision and consumption (Ivanov et al., 2018; Murphy et al., 2017; Tung & Law, 2017; Tussyadiah & Park, 2018).”
• Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic (2020, unknown): “Robot service can be adopted as a form of service that is performed and delivered by robots to hotel guests (Murphy et al., 2019; Tung and Law, 2017).”