Information and communication technologies in tourism

By G. Ráthonyi, R. Gergely. 2011

663 citations recorded by the source corpus.

Tourism has developed into one of the world’s most important industrial sectors, growing faster than the world’s gross domestic product for the last 30 years. According to World Travel and Tourism Councils’ prediction (WTTC) tourism contribution to the GDP will be 4.2% directly and 9.6% together (direct, indirect) in 2011. This sector’s contribution to the labor market will be 99 million people directly and 260 million people all together in the same year. (WTTC, 2011) In the past years – except for the drop caused by recession – tourism turned into one of the propulsive industries in Hungary. Therefore, in order to make our guests desire to return to Hungary and to entice others to visit Hungary too, we – who live here – should provide tourists with an appropriate level of services. Among services, one of the most important areas is the information service. Development of Information and Communication Technologies (ICTs) and the expansion of the Internet penetration have changed dramatically in the last few decades. Tourism platforms are a growing phenomenon on the Internet, and this resource has substantially altered the tourism-related information search and destination selection process. In consequence of these changes, new technologies have been adopted into the tourism industry (hotel information systems, Geographical Information Systems (GIS), Internet, web technology, mobile technology) and this trend is likely to continue into the future. In recent years, social media websites and searching have become an increasingly dominant mode in travelers’ use of the Internet. Because tourism can be considered as one of the most profitable sectors of the Hungarian economy, and in rural areas it is often the only successful economic activity, it is vital to make Hungary much more attractive with the help of developed ICTs.

Subfields: Geography, Planning and Development, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0fca9c15b8e910b7f0fab70282ba70393fa4aab8

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Citations in the corpus

Destination Image Analytics through Traveller-Generated Content (2019, background): “For example, the portal TripAdvisor stored 10 million OTRs in 2007 [30], and it has already exceeded 700 million, covering more than 8 million tourist resources worldwide [31].”
Examining Tourism Consumers’ Attitudes and the Role of Sensory Information in Virtual Reality Experiences of a Tourist Destination (2021, background): “For example, VR can be used to communicate inspirational content to consumers at the pretravel (prepurchase) phase to entice consumers to visit a destination, considered a “try before you buy experience” (Tussyadiah et al. 2017; Huang et al. 2016).”
Influence of personality on travel-related consumer-generated media creation (2011, background): “Neuroticism is expected to be: (a) negatively related to enjoyment/self-enhancement and altruism and positively related to venting and economic incentives as motivations to create CGM, (b) positively related to all CGM creation barriers, and (c) negatively related to CGM creation experience in gener”
Conceptualization of Smart Tourism Destination Competitiveness (2016, background): “…firms in information technology (IT) industry, they can enlarge their business area, and in the case of government, it can make its country attractive destination with alternative scheme, even though it is not competitive tourism destination because of lack of natural resources (Boes et al., 2015).”
Analysis of satisfiers and dissatisfiers in online hotel reviews on social media (2016, background): “As social media now permeates most people’s important role in hotel management development because it allows free access and interactive communication between customers and hotel practitioners (Gretzel and Yoo, 2008; McCarthy et al., 2010).”
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy (2019, background): “…reviews in planning travel (Ayeh et al., 2013), but also their impact on the credibility of companies/brands (e.g., hotels, restaurants, night-life entertainment) (Sparks & Browning, 2011), and how this reduces customers’ perceptions of risk when booking accommodation (Gretzel & Yoo, 2008).”
Credibility of online reviews and initial trust (2012, background): “It is difficult to distinguish the good and truthful from false and deceptive online information (Yoo and Gretzel, 2009).”