Please, talk about it! When hotel popularity boosts preferences☆

By G. Viglia, Roberto Furlan, Antonio Ladrón-de-Guevara. 2014

98 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Positive and negative eWOM motivations and hotel customers’ eWOM behavior: Does personality matter? (2018, background): “Customers’ preference of the product increases along with the number of online reviews (Viglia et al., 2014).”
Transformational leadership and employee performance: The role of identification, engagement and proactive personality (2019, background): “Second, customers’ perceptions and opinions are very important in the tourism and hospitality industry (Viglia et al., 2014).”
Tourists’ willingness to pay for an accommodation: the effect of eWOM and internal reference price (2017, background): “In the hospitality sector, Viglia et al. (2014) find that consumer preferences increase with volume, independent of valence.”
The effects of hotel attribute performance on electronic word-of-mouth (eWOM) behaviors (2019, background): “Experts have advocated that increasing the volume of online reviews can help mitigate negative comments (Teixeira and Kornfeld, 2013), improve consumer perception (Viglia et al., 2014), and eventually, improve operational performance (Kim et al.”