The Service Economy: Standardisation or Customisation?

By Jon Sundbo. 2002

145 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/0c0fbcc7508c6ca64bda1e1af758d9b45680d753

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

1. J. Love
2. S. Roper
3. John R. Bryson
4. Nina Lindberg
5. Fredrik Nordin
6. P. Ganotakis
7. Mark Freel
8. M. A. Mansury

In Strategy and Management

1. S. Roper
2. J. Love
3. Nina Lindberg
4. Fredrik Nordin
5. John R. Bryson
6. P. Ganotakis
7. Nigel Driffield
8. Mark Freel

Citations in the corpus

• Openness, knowledge, innovation and growth in UK business services (2011, background): “This is to distinguish between standardised or customised solutions (Sundbo 2002) but this is not a simple bi-polar distinction.”
• From Products to Services and Back Again : Towards a New Service Procurement Logic (2008, background): “Professional service firms, for instance, commonly offer and deliver customized solutions that are based on repeatable pre-produced modules or standardized processes (Sundbo, 2002).”