Criteria for Emotion Recognition from Verbal and Nonverbal Expression: Studying Baggage Loss in the Airport

By Klaus R. Scherer, Grazia Ceschi. 2000

138 citations recorded by the source corpus.

Subfields: Cognitive Neuroscience, Experimental and Cognitive Psychology, Social Psychology

View Paper: https://www.semanticscholar.org/paper/09c2d7ddd8cb01893b939ee5bd044b9706d9c43f

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Citations in the corpus

The GRID meets the wheel: assessing emotional feeling via self-report (2013, background): “In addition, the statistical analysis of these data is hampered by the abundance of missing data and the diffi culty to analyze and interpret the frequently reported emotion blends ( Larsen et al., 2009 ; Scherer, 1998 ; Scherer & Ceschi, 2000 ).”
7 Emotion in Organizations: A Review and Theoretical Integration (2007, background): “For example, Scherer and Ceschi (2000) showed that the same eliciting event—the loss of baggage for airline passengers—evoked a range of states including anger, sadness, indifference, worry, and even humor.”
Emotion and Expression: Naturalistic Studies (2013, background): “In a field study of passengers who lost baggage at an airport, Scherer and Ceschi (2000) observed facial expressions and obtained self- and other-reports of emotion.”
A systems approach to appraisal mechanisms in emotion (2005, unknown): “2 (a method that is notoriously affected by many biases and artifacts) (Nisbett & Wilson, 1977; Scherer & Ceschi, 2000).”
In a Nervous Voice: Acoustic Analysis and Perception of Anxiety in Social Phobics’ Speech (2008, background): “Among the nonverbal cues that people use for inferring others’ emotional states, voice characteristics are frequently reported (Planalp et al. 1996; Scherer and Ceschi 2000).”
How to find trouble in communication (2003, background): “The (cid:2) lost lug-gage (cid:1) study reported in (Scherer and Ceschi, 1997, 2000), for instance, shows convincingly that in such a real life setting –– passengers having waited in vain for their luggage at the airport and complaining at the baggage handling oﬃce –– a single, pure, un-mixed…”
What are emotions? And how can they be measured? (2005, background): “Furthermore, the statistical analysis of these data suffers from the problem of an abundance of missing data (all scales with 0 or none as values) and the difficulty of analyzing and interpreting an extraordinary number of different blends of emotion (Scherer, 1998; Scherer and Ceschi, 2000).”
Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy (2009, background): “In the context of service interactions, research shows that employees can detect customers’ emotions (Scherer & Ceschi, 2000), but we are unaware of any research that examines customers’ accuracy in detecting the emotions of service employees or its influence on customers’ evaluations of a service…”
The dynamic architecture of emotion: Evidence for the component process model (2009, background): “In analysing the videotaped interaction between the passengers and the airline agents processing their claims, we could also show that certain types of appraisal differentiate the occurrence of true (Duchenne) smiles or false smiles, demonstrating that the predictive validity of appraisal goes beyon”
Detecting Happiness: Perceiver Sensitivity to Enjoyment and Non-Enjoyment Smiles (2007, background): “others ( Scherer & Ceschi, 2000 ), and patterns of neural activity consistent with those”
Emotional speech: Towards a new generation of databases (2003, background): “However, several projects have considered audio–visual material––the Geneva group (Scherer and Ceschi, 1997; Scherer and Ceschi, 2000); Polzin and Waibel (2000); and the Belfast group (see Section 4).”
The many faces of emotional contagion (2014, unknown): “For example, Scherer and Ceschi (2000) found that the same objective situation—namely losing one’s baggage at the airport—evoked variation across individuals in their anger, sadness, stress, and humor.”
The Influence of Angry Customer Outbursts on Service Providers' Facial Displays and Affective States (2007, background): “…displays of prototypical anger: compressed or pursed lips, frowning, narrow eyes or squinting, eyes wide open, glaring, clenching or baring of teeth, lowering of the eyebrows, raised voice, tightened fists, and pointing at the service provider (Frijda 1986; Izard 1991; Scherer and Ceschi 2000).”
The brain basis of emotion: A meta-analytic review (2012, background): “This architecture also accounts for the prevalence of blended or mixed emotions (e.g., see Scherer & Ceschi 2000; Siemer et al. 2007).”