Student Satisfaction and Retention: A Conceptual Model

By C. Schertzer, S. Schertzer. 2004

190 citations recorded by the source corpus.

Subfields: Education, Management of Technology and Innovation, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/087bed59a51270924ca6b26dbfdc1069d7012876

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Citations in the corpus

The Contribution of Student Satisfaction to Persistence (2013, background): “…much of the non-empirical research on student satisfaction tends to espouse a consumer-oriented perspective that views satisfaction as an end in and of itself because of its connection to alumni giving and ease of recruiting new students (Gaier, 2005; Monks, 2003; Schertzer & Schertzer, 2004).”
Examining student satisfaction with higher education services: using a new measurement tool (2010, background): “…students by engaging in positive word-of-mouth communication to inform acquaintances and friends, and they may return to the university to take other courses (Wiers-Jenssen et al., 2002; Mavondo et al., 2004; Schertzer and Schertzer, 2004; Marzo-Navarro et al., 2005ab; Helgesen and Nesset, 2007).”
The desired teaching qualities of lecturers in higher education: a means end analysis (2006, background): “…students may then attract new students by engaging in positive word-of-mouth communication to inform acquaintances and friends, and they may return to the university to take other courses (Marzo-Navarro et al., 2005; Wiers-Jenssen et al., 2002; Mavondo et al., 2004; Schertzer and Schertzer, 2004).”
Educational value: how students choose university: Evidence from an Italian university (2010, background): “Student satisfaction is supposed to be positively related to student loyalty (Athiyaman, 1997; Schertzer and Schertzer, 2004; Marzo-Navarro et al., 2005) and to corporate reputation (Bush et al.”
What Drives Student Loyalty in Universities: An Empirical Model from India (2011, unknown): “Student satisfaction is supposed to be positively related to student loyalty (Athiyaman, 1997; Schertzer and Schertzer, 2004; Marzo-Navarro et al., 2005) and is seen as a potential antecedent of customer loyalty (Fornell, 1992; Oliver, 1999; Rust & Zahorik, 1993).”
Sticking with your university: the importance of satisfaction, trust, image, and shared values (2017, background): “In higher education, student satisfaction is positively related to student loyalty (Schertzer and Schertzer 2004; Helgesen and Nesset 2007; Brown and Mazzarol 2009; Rojas-Méndez, Vásquez, and Kara 2009; Ueda and Nojima 2012; Fares, Achour, and Kachkar 2013).”