When, Why, and How Controversy Causes Conversation

By Zoey Chen, Jonah A. Berger. 2013

226 citations recorded by the source corpus.

Subfields: Literature and Literary Theory, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0732ef693d263016de9119b9521e5586cfe94510

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Citations in the corpus

When Giving Money Does Not Work: The Differential Effects of Monetary Versus In-Kind Rewards in Referral Reward Programs (2014, unknown): “Recent work has examined how controversy affects conversation (Chen and Berger 2013) and how the channels through which consumers communicate affect what they talk about (Berger and Iyengar 2013).”
Broadcasting and Narrowcasting: How Audience Size Affects What People Share (2014, background): “Recent research has delved more deeply into why people share (Berger and Schwartz 2011; Cheema and Kaikati 2010; Chen and Berger 2013; Moldovan, Goldenberg, and Chattopadhyay 2011; Wojnicki and Godes 2011; for a review, see Berger 2013), but researchers are just beginning to address how the…”
How Community Feedback Shapes User Behavior (2014, background): “The setting considered in this paper, that of comments on news sites and blogs, has also been used to study other social phenomena such as controversy (Chen and Berger 2013), political polarization (Park et al.”
Word of mouth and interpersonal communication: A review and directions for future research (2014, background): “People are less willing to talk about controversial topics with acquaintances (Chen & Berger, 2013), for example, because acquaintances will be more likely to judge them solely on that interaction.”
Something’s Brewing! Early Prediction of Controversy-causing Posts from Discussion Features (2019, background): “We consider the controversiality of a piece of content in the context of the community in which it is shared, because what is controversial to some audiences may not be so to others (Chen and Berger, 2013; Jang et al., 2017; Basile et al., 2017).”
Communication Channels and Word of Mouth: How the Medium Shapes the Message (2013, background): “Preliminary findings, however, suggest that communicating with just one other person may reduce selfpresentation concerns and lead people to share more useful information because it encourages communicators to focus on their audience (Barasch and Berger 2013).”