From quality to innovation: Evidence from two French Employer Surveys
By Sanja Pekovic, Fabrice Galia. 2009
149 citations recorded by the source corpus.
In this article we investigate the impact of quality systems on innovation performance using the method of propensity matching. We use two French microeconomic surveys, the “Organizational Changes and Computerization” (COI 1997) and the “Community Innovation Survey” (CIS3 1998–2000). The first hypothesis indicating that quality (ISO 9000 certification) impacts positively on innovation is supported for certain areas of innovation performance. Furthermore, the second hypothesis states that different levels of quality differentially improve innovation performance. Results indicate that the innovation performance of firms with Top Quality Level is higher than that of firms with Medium Quality Level which is also higher than that of firms with Low Quality Level for certain areas of innovation. However, we found that the difference in innovation performance between firms with Medium and Low Quality Levels is not of a great magnitude. This study implies that in order to achieve a significant innovation performance improvement via quality systems, a very well-established quality system is needed within a firm.
Subfields: Economics and Econometrics, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/049833446285b0645848989702272a60322819c4
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In Strategy and Management
Citations in the corpus
- Innovation, quality management and learning: Short-term and longer-term effects (2017, background): “Pekovic and Galia (2009) comment, for example, that ‘implementation of the ISO 9000 standard … concerns the whole organisation and involves changes in the fundamental behaviour and applied routine of employees’ (Pekovic and Galia, 2009, p. 831).”