The diffusion of Internet banking among Singapore consumers

By P. Gerrard, J. Cunningham. 2003

823 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0480558df938edfe3836dad13d39f5d68fc786e8

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Citations in the corpus

Mobile banking rollout in emerging markets: evidence from Brazil (2010, methodology): “Perceived risk is defined as the “uncertainty about the outcome of the use of the innovation” (Gerrard and Cunningham, 2003) or “uncertainty that the use of the innovation is secure”.”
Consumer value creation in mobile banking services (2005, background): “, 2002; Gerrard and Cunningham, 2003; Moutinho and Smith, 2000; Rugimbana and Iversen, 1994), compatibility with lifestyle (Rugimbana, 1995; Black et al., 2002; Gerrard and Cunningham, 2003; Rugimbana and Iversen, 1994) and security (Karjaluoto, 2002).”
Determinants of intention to use the mobile banking apps: An extension of the classic TAM model (2017, neutral): “Also, Gerrard and Cunningham (2003) approached the same concept as ‘‘the uncertainty about what the innovation gives’’ (p. 19); and Gupta and Kim (2010) as ‘‘a customer’s perception of the uncertainty and adverse consequences of conducting transactions with a vendor’’ (p. 19).”
Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk (2018, background): “…recognised as key drivers in explaining a considerable variance in customer intention and acceptance of Internet banking (Black et al., 2001; Black et al., 2002; Gan et al., 2006; Gerrard and Cunningham, 2003; Kolodinsky et al., 2004; Liao et al., 1999; Shih and Fang, 2004; Tan and Teo, 2000).”
The relationship between consumer innovativeness, personal characteristics, and online banking adoption (2005, background): “A primary benefit for the bank is cost savings; and, for the consumer, a primary benefit is convenience (Bruno, 2003; Gerrard and Cunningham, 2003).”
The role of perceived usefulness, perceived ease of use, security and privacy, and customer attitude to engender customer adaptation in the context of electronic banking (2008, background): “The adoption of e-banking by consumers is being extensively investigated by several authors (Sayar and Wolfe, 2007; Eriksson, Kerem and Nilsson, 2005; Jaruwachirathanakul and Fink, 2005; Gerrard and Cunningham, 2003; Wang et al., 2003; Mukherjee and Nath, 2003).”
Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2019, result): “These results are no different from other studies that have examined the role of social influence (i.e. Alalwan et al., 2016; Alalwan et al., 2017; Alalwan et al., 2018; Curran and Meuter, 2007; Gerrard and Cunningham, 2003; Shih and Fang, 2004; Tan and Teo, 2000).”
Consumer acceptance of online banking: an extension of the technology acceptance model (2004, background): “…has gained special attention in academic studies during the past five years as, for instance, banking journals have devoted special issues on the topic (e.g. Karjaluoto et al., 2002; Waite and Harrison, 2002; Bradley and Stewart, 2003; Gerrard and Cunningham, 2003; Mukherjee and Nath, 2003).”
A logit analysis of electronic banking in New Zealand (2006, background): “The findings of this research confirm the positive relationship between the service quality and user input factor dimensions and electronic banking, and they are consistent with Sathye’s (1999), Polatoglu and Ekin’s (2001), Karjaluoto, Mattila and Pento’s (2002), Liao and Cheung’s (2002) and Gerrard”
Mapping the reasons for resistance to Internet banking: A means-end approach (2007, background): “Furthermore, it seems that when compared to ATM, Internet has not demonstrated additional relative advantage to all customers (Gerrard & Cunningham, 2003).”