Viewpoint Paper: Some Unintended Consequences of Information Technology in Health Care: The Nature of Patient Care Information System-related Errors

By Joan S. Ash, Marc Berg, Enrico W. Coiera. J. Am. Medical Informatics Assoc., 2004

1,411 citations recorded by the source corpus.

Subfields: Health Information Management, Molecular Biology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0304854ff3915fd1cf0b1b1520dcc075bf794fd1

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Health Information Management

1. Maria Lluch
2. Abigail Cohen
3. Ross Koppel
4. Joshua P. Metlay
5. Emily M. Campbell
6. V. Sambamurthy
7. Ken Kelley
8. Dean F. Sittig

In Molecular Biology

1. Abigail Cohen
2. Ross Koppel
3. Joshua P. Metlay
4. Alfredo Vellido

In Sociology and Political Science

1. Nripendra P. Rana
2. Yogesh Kumar Dwivedi
3. Abdullah Mohammed Baabdullah
4. Ann Majchrzak
5. M. Markus
6. Steven L. Alter
7. Abigail Cohen
8. Ross Koppel

Citations in the corpus

• Conversational agents in healthcare: a systematic review (2018, background): “52,53 The effects of the implementation of information technology in a complex sociotechnical system such as healthcare can never be fully predicted and may lead to patient safety issues.”
• Role of computerized physician order entry systems in facilitating medication errors. (2005, methodology): “Perhaps CPOE-facilitated error risks received limited attention because the methodologies and foci of previous studies addressed CPOE’s role in error reduction(2,3,6-11,14-16,42) and seldom its role in error facilitation.(21,26-28,31,32,45) One key study(27) examined errors but was entirely qualitat”
• Healthcare professionals' organisational barriers to health information technologies - A literature review (2011, background): “A focus on socio-technical aspects of HIT implementation or post-implementation in healthcare settings was tacitly included within this objective [43,44].”
• Climate change and COP26: Are digital technologies and information management part of the problem or the solution? An editorial reflection and call to action (2022, background): “Unintended consequences of technologies and IS are those that were discounted as potential outcomes of a respective system, but nonetheless transpired (Ash, Berg, & Coiera, 2004).”
• Theory of Workarounds (2014, background): “Ash et al. [2004], Patterson, Rogers, Chapman, and Render [2006], and Azad and King [2008] identify situations in which workarounds could undermine patient safety.”
• Social Contagion and Information Technology Diffusion: The Adoption of Electronic Medical Records in U.S. Hospitals (2010, background): “Furthermore, some argue that the benefits of HIT in general and EMRs in particular have yet to be proven and that there are unintended consequences with its use (Ash et al. 2004, Chaudhry et al. 2006, Koppel et al. 2005, Wachter 2006).”
• Designing for Digital Transformation: Lessons for Information Systems Research from the Study of ICT and Societal Challenges (2016, background): “Over the years, there have been a number of calls for IS researchers to consider the unintended or negative consequences of ICT (Ash et al. 2004; Harrison et al. 2007; Majchrzak and Markus 2013; Sawyer and Rosenbaum 2000; Sein and Harindranath 2004).”
• Research Paper: Types of Unintended Consequences Related to Computerized Provider Order Entry (2006, background): “Yet, several studies indicate that unpredictable, emergent problems, or unintended adverse consequences (UACs) can surround CPOE implementation and maintenance.(4,5) Careful identification, description, and categorization of UACs can provide insight into the unexpected outcomes of placing CPOE syste”