C. Shanklin

Organizational Behavior and Human Resource Management · 2005

A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom C. Shanklin trusts

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Ruth N. Bolton (in Organizational Behavior and Human Resource Management)

Papers from C. Shanklin's perspective

Ordered by how strongly the researchers C. Shanklin trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Fairness theory: Justice as accountability.
  2. TOWARD AN UNDERSTANDING OF INEQUITY.
  3. Inequity In Social Exchange
  4. On the dimensionality of organizational justice: a construct validation of a measure. (Journal of Applied Psychology)
  5. Application of Fairness Theory to Service Failures and Service Recovery
  6. The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments
  7. Service recovery attributions and word‐of‐mouth intentions
  8. Service failure and recovery: The impact of relationship factors on customer satisfaction
  9. Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
  10. Antecedents to satisfaction with service recovery

Their papers