Susi Geiger

Organizational Behavior and Human Resource Management · 2013–2015

A researcher in the Science corpus: 2 papers; trusts 7 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Susi Geiger trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. R. Peterson

Papers from Susi Geiger's perspective

Ordered by how strongly the researchers Susi Geiger trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Diary methods: capturing life as it is lived. (Annual Review of Psychology)
  2. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
  3. The role of emotional satisfaction in service encounters
  4. Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships:
  5. Understanding Service Convenience
  6. The effect of consumption emotions on satisfaction and word‐of‐mouth communications
  7. The Role of Emotions in Service Encounters
  8. The Sense of Dissonance: Accounts of Worth in Economic Life
  9. Multiple roles of consumption emotions in post‐purchase satisfaction with extended service transactions
  10. It's About Time: Temporal Structuring in Organizations (Organ. Sci.)

Their papers