Gerrard Macintosh

2009

A researcher in the Science corpus: 1 paper; trusts 3 researchers and is trusted by 4 researchers here, as inferred from the citation graph.

Whom Gerrard Macintosh trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Dwayne D. Gremler
  2. S. Gounaris

Who trusts Gerrard Macintosh overall

  1. Jinsoo Hwang
  2. Sunghyup Sean Hyun
  3. Yeajin Jang
  4. Hailian Qiu

Papers from Gerrard Macintosh's perspective

Ordered by how strongly the researchers Gerrard Macintosh trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Customer-Employee Rapport in Service Relationships
  2. Trust in industrial service relationships: behavioral consequences, antecedents and the moderating effect of the duration of the relationship
  3. From bad to worse
  4. Service quality: beyond cognitive assessment
  5. When Intelligence is (Dys)Functional for Achieving Sales Performance
  6. “I’m Mad and I Can’t Get That Service Failure Off My Mind”
  7. Emotional intelligence: fundamental competencies for enhanced service provision
  8. Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms
  9. Emotion regulation in the workplace: a new way to conceptualize emotional labor. (Journal of Occupational Health Psychology)
  10. Scaling Procedures: Issues and Applications

Their papers