Louise W. Smith

2004

A researcher in the Science corpus: 1 paper; trusts 0 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Papers from Louise W. Smith's perspective

Ordered by how strongly the researchers Louise W. Smith trusts endorse each paper. Same corpus, a different order for every researcher.

1. The Additive Effects of Semistructured Classroom Activities on Student Learning: An Application of Classroom-Based Experiential Learning Techniques
2. Experiential Learning Exercises in Services Marketing Courses
3. From bad to worse
4. Service quality: beyond cognitive assessment
5. When Intelligence is (Dys)Functional for Achieving Sales Performance
6. “I’m Mad and I Can’t Get That Service Failure Off My Mind”
7. Emotional intelligence: fundamental competencies for enhanced service provision
8. Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms
9. Emotion regulation in the workplace: a new way to conceptualize emotional labor. (Journal of Occupational Health Psychology)
10. Scaling Procedures: Issues and Applications

Their papers

• The Reality-Based Learning Method: A Simple Method for Keeping Teaching Activities Relevant and Effective (2004) — 128 citations