EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH‐CONTACT SERVICE ENVIRONMENT

By Susan Meyer Goldstein. 2003

131 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/f83438c63908cd3c50325c9d1fe457bf8057ef16

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In Marketing

1. Willem J. Selen
2. Renu Agarwal

In Organizational Behavior and Human Resource Management

1. Willem J. Selen
2. Renu Agarwal

Citations in the corpus

• Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons (2012, unknown): “…is a key characteristic of a COSE (Rahman, 2004; Webster and Sundaram, 2009), which is clearly supported by the existing theoretical background (Erickson et al., 1978; Goldstein, 2009; Hemsley and Doob, 1978; Koermer and McCroskey, 2006; Norton, 1978; Notarantonio and Cohen, 1990; Scherer, 1982).”
• Dynamic Capability Building in Service Value Networks for Achieving Service Innovation (2009, methodology): “…by relationship capital adapted from Kale et al. (2000) to reflect interaction and relationships that develop at an individual level between alliance partners, employee capital adapted from Goldstein (2003) with two new items added, and prior relationship measurement taken from Kale et al. (2000).”