Dynamic Capability Building in Service Value Networks for Achieving Service Innovation

By Renu Agarwal, Willem J. Selen. Decision Sciences, 2009

392 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/5a890417d4c1cbf519e69d80478ac77d408740ca

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Christian Kowalkowski
2. Paul A. Pavlou
3. Daniel Kindström
4. Joey F. George
5. Vinit Parida

In Organizational Behavior and Human Resource Management

1. Omar El Sawy
2. Paul A. Pavlou
3. Christian Kowalkowski
4. Erik Sandberg
5. Daniel Kindström
6. Tamara Dinev
7. Paul J. Hart
8. David Gefen

In Strategy and Management

1. Christian Kowalkowski
2. Paul A. Pavlou
3. Omar El Sawy
4. Erik Sandberg
5. Daniel Kindström
6. Patrick Mikalef
7. Satish Nambisan
8. Sunil Mithas

Citations in the corpus

• Understanding the Elusive Black Box of Dynamic Capabilities (2011, background): “Agarwal and Selen (2009) showed dynamic capabilities to be built through collaboration among various stakeholders in service firms result in service innovations and improved service offerings.”
• Enabling service innovation: A dynamic capabilities approach (2013, background): “Orchestration leads to increased emphasis on value creation in the broader context of the service system, which some observers feel requires a re-evaluation of a firm’s whole network of providers, service partners, and customers (Lusch et al., 2010; Agarwal and Selen, 2009).”