Exploring the role of customer relationship management (CRM) systems in customer knowledge creation

By Farnoosh Khodakarami, Yolande E. Chan. Information Manager (The), 2014

346 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/c43909f10dc9ef6a492f082cd719b93bd004bc77