‘All They Lack is a Chain’: Lean and the New Performance Management in the British Civil Service
By Bob Carter, A. Danford, D. Howcroft, H. Richardson, Andrew Smith, Philip Taylor. 2011
147 citations recorded by the source corpus.
The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.
Subfields: Organizational Behavior and Human Resource Management, Public Administration
View Paper: https://www.semanticscholar.org/paper/f69e515e60a1fd597a922ba6a4602e12401ae620
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In Organizational Behavior and Human Resource Management
In Public Administration
Citations in the corpus
- Financialization and the workplace: extending and applying the disconnected capitalism thesis (2013, background): “There is evidence of the penetration of lean working methods, even as far as clerical labour in the UK civil service (Carter et al., 2011).”