An Integrated Model for the Effects of Perceived Product,Perceived Service Quality,and Perceived Price Fairness on Consumer Satisfaction and Loyalty

By 別蓮蒂. 2001

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Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2019, background): “However, customer perceived value in some past studies was found to have direct positive influence on customer loyalty (e.g., Cronin et al., 2000; Bei and Chiao, 2001; Choi et al., 2004; Gallarza and Saura, 2006; Chen, 2008; Chen and Tsai, 2008; Chen and Chen, 2010; Chen and Hu, 2010; Ryu et al., 20”
Service Fairness, Consumption Emotions, Satisfaction, and Behavioral Intentions: The Experience of Chinese Heritage Tourists (2013, background): “In fact, Bei and Chiao’s (2001) study examined a 23-item service quality scale and identified three dimensions: reliability, tangibility, and convenience. However, these authors decided to test the hypotheses (e.g., perceived service quality’s impact on satisfaction and loyalty) using a single item ”
Product Perceived Quality and Purchase Intention with Consumer Satisfaction (2015, background): “”customer satisfaction with service: putting perceived value into the Equation” journal of service marketing 14(5), 392-410.”
The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction (2008, background): “Bei and Chiao (2001) looked at customer satisfaction as the function perceived service quality, product quality and price which is measured by a customer ’ s overall judgment.”