A systems perspective of performance management in public sector organisations

By Tony Boland, A. Fowler. 2000

344 citations recorded by the source corpus.

Subfields: Management Information Systems, Management Science and Operations Research

View Paper: https://www.semanticscholar.org/paper/f044c2ff1a77940ddfb2a603edc87480b793d9d4

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Jiju Antony
2. Kriti Saxena
3. Benita M. Beamon
4. Burcu Balcik
5. S. Ogden
6. K. J. Fryer

In Management Science and Operations Research

1. Jiju Antony
2. Kriti Saxena
3. Benita M. Beamon
4. Burcu Balcik
5. S. Ogden
6. K. J. Fryer

Citations in the corpus

• Towards excellence in e‐governance (2005, methodology): “…the NPM era, lot of work has been done on performance measurement in public sector including service quality and performance monitoring, but it was never integrated with the design and development process of e-governance services (Boland & Fowler, 2000; Carter, Klein & Day, 1995; de Bruijn, 2002).”
• Performance management in the public sector (2009, methodology): “Using a systems approach to performance management, Boland and Fowler (2000)”
• Performance measurement in humanitarian relief chains (2008, background): “The overriding goal for private sector companies is to make profits and provide satisfactory financial returns to shareholder interests (Boland and Fowler, 2000).”