Towards a Successful CRM Implementation in Banks: An Integrated Model
By Riyad Eid. 2007
190 citations recorded by the source corpus.
Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/efdb4232db74b159ed1809ccf50ceb4ef784b57c
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In Information Systems and Management
In Organizational Behavior and Human Resource Management
In Sociology and Political Science
Citations in the corpus
- Integrating Muslim Customer Perceived Value, Satisfaction, Loyalty and Retention in the Tourism Indu (2015, methodology): “According to Eid (2007), customer value is becoming a priority because of very powerful economic, technological and social forces that have effectively made the traditional business models irrelevant in the contemporary business and technological environment.”
- The role of Islamic religiosity on the relationship between perceived value and tourist satisfaction (2015, methodology): “More recently, Eid (2013) has stated that it is important to study value from an Islamic perspective in particular, because in the Islamic faith the boundaries of the spiritual and secular are transcended.”