Tourists’ Perceptions of Relational Quality Service Attributes: A Cross-Cultural Study
By Nelson K. F. Tsang, J. Ap. 2007
148 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/ef577d9064af6c56d2b71864962cb96ffe794160
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In Marketing
In Organizational Behavior and Human Resource Management
In Strategy and Management
Citations in the corpus
- Hofstede's Cultural Dimensions and Tourist Behaviors: A Review and Conceptual Framework (2011, background): “Another study examining the tourists’ after-travel behaviors related to the evaluation of hotel services was conducted by Tsang and Ap (2007). These authors compared the Asian and Western tourists’ evaluations of the relational quality service provided by the guest contact employees of a hotel in Ho”
- Development and validation of a destination personality scale for mainland Chinese travelers (2017, background): “…Chinese and western travelers are different in such aspects as thinking style, attitude toward nature and the world around them (Bao, Chen, & Ma, 2014; Li & Kaplanidou, 2013; Su, Hsu, & Swanson, 2014; Sun, C ardenas, & Harrill, 2016; Tsang & Ap, 2007; Tseng, Wu, Morrison, Zhang, & Chen, 2015).”