Using internet technologies (such as Skype) as a research medium: a research note

By Paul Hanna. 2012

619 citations recorded by the source corpus.

This article presents a brief account of research which embraced the notion of research participant choice by adopting a flexible approach to the medium through which the semi-structured interviews were conducted. The following short paper provides an insight into the ways in which using Skype as a research medium can allow the researcher to reap the well-documented benefits of traditional face-to-face interviews in qualitative research, while also benefiting from the aspects Holt suggests telephone interviews bring to such research.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/e904c1ce057b238d6a8a978410748cbe8b81d70c

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Citations in the corpus

Intimacy, rapport, and exceptional disclosure: a comparison of in-person and mediated interview contexts (2018, methodology): “O’Connor, Madge, Shaw, and Wellens (2008), Hanna (2012), Seitz (2016), and Adams-Hutcheson and Longhurst (2017) have all noted challenges to synchronous online interviewing including technical difficulties, issues relating to interview design, difficulties building rapport in a virtual space,…”
Skype as a Tool for Qualitative Research Interviews (2016, background): “…in everyday life, have had very limited coverage so far in terms of academic research, with very few articles covering qualitative interviews using video and audio VoIP tools as their main topic (Cater 2011; Deakin & Wakefield 2013; Hanna 2012; Janghorban et al. 2014; Seitz 2015; Sullivan 2012).”
Psychological ownership and music streaming consumption (2017, methodology): “Half of the interviews were conducted via Skype, an increasingly common method of data collection (see Hanna, 2012) with the other half conducted in person at the convenience of the individual respondent.”
Telephonic qualitative research interviews: when to consider them and how to do them (2017, background): “The hardware should be tested (e.g. the webcam should be working) and the computer/smart phone fully charged (Hanna, 2012).”
The value of online surveys: a look back and a look ahead (2018, background): “Digital research encompasses online research—as well as any research conducted through connected devices, GPS software, company intranets, text messaging, Skype and other video services, bulletin boards, high-tech research labs and more.”
Skype interviewing: reflections of two PhD researchers (2014, background): “Recently, some researchers have focussed more specifically on one particular online communication software, Skype (see, for example, Hanna, 2012; Weinmann et al., 2012).”
Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants (2019, positive): “Consistent with previous research into web conferencing technologies (e.g., Deakin & Wakefield, 2014; Hanna, 2012; Sullivan, 2012), we found that the benefits of using Zoom for data collection significantly outweighed the challenges encountered.”
CHE Principles: facilitating authentic and dialogical semi-structured interviews in educational research (2017, methodology): “Such interviews can occur face-to-face and via telephone (Holt 2010; Irvine, Drew, and Sainsbury 2013), by using Internet packages such as electronic mail (James 2016) and E-interviewing with Skype and Zoom (Deakin and Wakefield 2013; Hanna 2012), or by employing various strategies of computer-assis”