Effect of CSR activities on meaningfulness, compassion, and employee engagement: A sense-making theoretical approach

By Owais Nazir, Jamid Ul Islam. 2020

137 citations recorded by the source corpus.

Abstract Despite growing recognition of CSR’s importance in hospitality industry, empirically-derived insight into its drivers, dynamics, and outcomes remains limited, as investigated in this study. Built on the sense-making theoretical perspective to explore the effect of CSR activities on employee engagement while examining the mediating role of meaningfulness and compassion on the relationship between CSR and employee engagement. To investigate our hypotheses, we conducted a questionnaire survey among 350 employees of selected luxury hotels in New Delhi, India. The results reveal CSR’s positive effect on employee engagement. In addition, meaningfulness and compassion partially mediate the association of CSR with employee engagement. This study identifies how CSR activities bring out a helping behavior in the form of compassionate acts, and offer meaning to employees in the hospitality context that is, otherwise, paralyzed by work-life imbalances and employee cynicism.

Subfields: Demography, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/e5b2025df691cb2c085cba577a060eb34348bb85

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Citations in the corpus

• Do hotel employees really care for corporate social responsibility (CSR): a happiness approach to employee innovativeness (2021, background): “Trends reveal that workplace conditions and interactions can transform employees’ thinking, work engagement, meaningfulness, and higher-level satisfaction (Kang & Busser, 2018; Nazir & Islam, 2020).”