HEdPERF versus SERVPERF

By Firdaus Abdullah. 2005

176 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/e2764c330f6b63b28990acc1085692ca7e6fbdc3

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

1. P. Sultan
2. H. Wong
3. Syed Zamberi Ahmad
4. S. Parahoo

Citations in the corpus

• Antecedents and consequences of service quality in a higher education context: A qualitative research approach (2013, background): “The extant studies (Abdullah, 2005; 2006a, 2006b, 2006c; Sultan & Wong, 2010) find a number of items to measure non-academic aspects (or administrative aspects) of | P a g e 26 service quality without proper definition.”
• Service quality in higher education – a review and research agenda (2010, background): “) or even by providers or firms in the same industry ( Abdullah, 2005”
• What Drives Student Loyalty in Universities: An Empirical Model from India (2011, unknown): “…measures independent of any particular service context like SERVQUAL (Parasuraman et al., 1988, 1994) and SERVPERF (Cronin and Taylor, 1992), However, many researchers argue that additional dimensions that emanate from industry-specific contexts should be included (Athiyaman, 1997; Abdullah, 2005).”