Exploring antecedents and consequences of job crafting

By Haemi Kim, Jinyoung Im, Hailin Qu. International Journal of Hospitality Management, 2018

159 citations recorded by the source corpus.

Abstract This study aims to assess the effects of different types of predictors—factors related to organizations, tasks, and individuals—on the three facets of job crafting and to evaluate the impact of job crafting on customer-contact employees’ job satisfaction. A paper and pencil survey was conducted targeting customer-contact employees working in five-star hotels located in Seoul, South Korea. A total of 327 responses were collected and analyzed using structural equation modeling. The results indicated that autonomy and creative self-efficacy positively influence each of the three facets of job crafting whereas perceived organizational support only impacts cognitive crafting. Moreover, task crafting is not associated with job satisfaction while the other two facets of job crafting are. The theoretical and managerial implications are discussed further in the study.

Subfields: Demography, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/dfbe5fc40cb71234befcdb64e4f7f849c44a1139