An Empirical Investigation of the Determinants of User Acceptance of Internet Banking

By Patrick Y. K. Chau, Vincent Siu-king Lai. Journal of Organizational Computing and Electronic Commerce, 2003

423 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/dd947eade68cd510195486080827decaa69c4d21

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Citations in the corpus

Consumer acceptance of internet banking: the influence of internet trust (2008, methodology): “Attitude toward online banking was based on scales developed by (Lai and Li, 2005), (Wu and Chen, 2005) and (Chau and Lai, 2003).”
Expanding the Technology Acceptance Model with the Inclusion of Trust, Social Influence, and Health Valuation to Determine the Predictors of German Users’ Willingness to Continue using a Fitness App: A Structural Equation Modeling Approach (2018, background): “…findings of various studies into the impact of the two constructs on the adoption of various forms of technology (e.g. Carter & Belanger, 2005; Chau & Lai, 2003; Gefen et al., 2003; Kwon & Wen, 2010; Wu & Wang, 2005) and, specifically, on people ’ s inclination to continue using health…”
Adoption of internet banking: proposition and implementation of an integrated methodology approach (2007, background): “As they have greater internet experience and ease of access, the hypothesis is that internet users are more likely to adopt IB than non-internet users ( Chau and Lai, 2003”
The influence of intellectual capital on organizational performance—Knowledge management as moderator (2011, methodology): “These reliabilities are acceptable; as suggested by Nunnally (1978) and Chau and Lai (2003), an alpha of .5 or .6 is sufficient at the early stages of research.”
Determinants of intention to use the mobile banking apps: An extension of the classic TAM model (2017, neutral): “The effect of perceived ease of use on attitude has been shown in various studies applied to different contexts (Chau & Lai, 2003; Hernández, 2010).”
Trust and distrust in online banking: Their role in developing countries (2007, background): “The banking industry is not immune to customers’ competing perceptions of trust and distrust (Chau & Lai, 2003; Suh & Han, 2002).”
Does Brand Personality and Perceived Product Quality Play a Major Role in Mobile Phone Consumers’ Switching Behaviour? (2017, methodology): “Product quality, which in this study context is mobile device quality and mobile software quality, were adopted from (Chau & Lai, 2003; Peng et al., 2014; Ranganathan & Ganapathy, 2002) with 19 items, Customer Brand identification adopted from (Fung et al., 2013; Mael & Ashforth, 1992) with eight…”