Salesperson's listening ability as an antecedent to relationship selling

By Tanya Drollinger, Lucette B. Comer. 2013

99 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/dd8ead0e30ac2277985ad1ee22b43448bb749054

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Salman Zulfiqar
2. Saira Aziz
3. Waseem Bahadur

In Organizational Behavior and Human Resource Management

1. Salman Zulfiqar
2. Saira Aziz
3. Waseem Bahadur

In Strategy and Management

1. Salman Zulfiqar
2. Saira Aziz
3. Waseem Bahadur

Citations in the corpus

• Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018, background): “Due to the nature of services being intangible, diverse, and indivisible (Lee et al., 2011; Markovic et al., 2015; Stock, 2016), the telecommunication service sector is a vital service research setting where employee– customer interactions are influential for high SQ (Drollinger & Comer, 2013).”