The order of questions in a survey on citizen satisfaction with public services: Lessons from a split-ballot experiment

By S. Walle, G. V. Ryzin. 2011

139 citations recorded by the source corpus.

Subfields: Political Science and International Relations, Sociology and Political Science, Statistics and Probability

View Paper: https://www.semanticscholar.org/paper/dce84cbd72156df8fdf9592b7e881e3976b26925

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Political Science and International Relations

1. O. James

In Sociology and Political Science

1. O. James
2. Gregg G. Van Ryzin
3. Forrest V. Morgeson
4. Morten Hjortskov
5. Simon Calmar Andersen

In Statistics and Probability

1. O. James

Citations in the corpus

• MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE: EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT (2011, background): “Satisfaction is increasingly used as a measure of service performance to supplement managerial measures (Miller and Miller 1991; Bouckaert et al. 2005; Roch and Poister 2006; James 2009; Van de Walle and Van Ryzin 2011).”