Influence of personality traits on satisfaction, perception of relational benefits, and loyalty in a personal service context

By Rosario Vázquez-Carrasco, Gordon Foxall. 2006

152 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/da9ea50bc4ceba1c351080056c32a8dec4a2ee18

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Liping A. Cai
2. Mimi Li
3. Liang Tang
4. Lanlung Chiang
5. Cathy H. C. Hsu
6. Aikaterini Manthiou
7. Juhee Kang
8. Heesup Han

In Organizational Behavior and Human Resource Management

1. Liang Tang
2. Lanlung Chiang
3. Liping A. Cai
4. Mimi Li
5. Aikaterini Manthiou
6. Juhee Kang
7. Cathy H. C. Hsu

Citations in the corpus

• Investigating the Effects of Memorable Experiences: an Extended Model of Script Theory (2016, background): “If the performance unexpectedly exceeds the expectation, consumers may well be delighted (Vázquez-Carrasco & Foxall, 2006).”
• Expectation, Motivation, and Attitude: A Tourist Behavioral Model (2010, methodology): “Following the suggestions in previous studies (Harrell, Hutt, and Anderson 1980; Vazquez-Carrasco and Foxall 2006; Maassen and Bakker 2001), the construct of knowledge was deleted.”