Contextual design - defining customer-centered systems

By H. Beyer, K. Holtzblatt. 1998

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Citations in the corpus

A Human-Centered Evaluation of a Deep Learning System Deployed in Clinics for the Detection of Diabetic Retinopathy (2020, methodology): “At the conclusion of our clinic visits for a given trip (each lasting about a week), the site researchers gathered and performed an afﬁnity mapping of the interview and observation data [5].”
Understanding quantified-selfers' practices in collecting and exploring personal data (2014, methodology): “Second, we conducted an affinity analysis [3] as a group (Figure 2).”
State of the Geotags: Motivations and Recent Changes (2017, methodology): “We analyzed the free response question about why they geotagged their last post using afﬁnity diagramming (as described in (Beyer and Holtzblatt 1997), as we did in study 2.)”
The Participatory Turn in AI Design: Theoretical Foundations and the Current State of Practice (2023, methodology): “We chose affinity diagramming because it is a common method from HCI used to make sense of an unstructured problem space [102].”
User-Centered Design and Interactive Health Technologies for Patients (2009, methodology): “The premise for this field interview and observation method 37 is simply to go where the users perform the tasks, observe, and talk with them as they perform the tasks.”
Entanglement HCI The Next Wave? (2019, background): “Coined as a term by Norman and Draper [1986], it has put the needs and requirements of the user in the centre of our efforts, however, not without recognising the importance of context [e.g., as in Contextual Design Beyer and Holtzblatt 1998].”
Workshops as a Research Methodology (2017, unknown): “…same field, e.g. education (Putnam and Borko, 2000; Koehler, Mishra, and Yahya, 2007; Jaipal and Figg, 2010); or share agendas, such as rural development (Chambers, 1983), soft system methodologies (Checkland, 1981; 1988), or participatory design (Ehn and Kyng, 1987; Beyer and Holtzblatt, 1998).”
Infrastructuring: Toward an Integrated Perspective on the Design and Use of Information Technology (2009, unknown): “…reach from (in a wider sense) ethnographic methods (for example, STEPS, Floyd et al. 1989; Use Cases, Jacobson et al. 1999; Contextual design, Beyer and Holtzblatt 1997, many approaches in Requirements Engineering, for example, Robertson and Robertson 1999) to approaches where users actually…”
Tracking real-time user experience (TRUE): a comprehensive instrumentation solution for complex systems (2008, methodology): “Some methods (e.g., Contextual Inquiry [8]) require that the researcher interacts with the participants in order to probe into the assumptions that users make about software and the workarounds they use to accomplish their tasks.”
Environmental decision support systems (EDSS) development - Challenges and best practices (2011, methodology): “Some approaches do exist such as Contextual Design (Beyer and Holtzblatt, 1997) and Goal-Directed Design (Cooper et al., 2007) but these have not yet received documented environmental application.”
Participatory Design: Issues and Concerns (2004, methodology): “Increasingly , ethnographically-inspired fieldwork techniques are being integrated with more traditional PD techniques (Blomberg et al., 1996; Bødker, 1996; Beyer and Holtzblatt, 1997, Kensing et al., forthcoming).”