The behavioural consequences of perceived service quality: An exploratory study in the context of private fitness clubs in Greece

By Konstantinos Alexandris, Nikos Dimitriadis, Anastasia Kasiara. 2001

152 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/c9bcec944dbbfce7bae1c2fb529c75ea62209799

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. N. Theodorakis
2. Alain Ferrand
3. P. Valette-Florence
4. Konstantinos Alexandris
5. Leigh Robinson

In Organizational Behavior and Human Resource Management

1. N. Theodorakis
2. Konstantinos Alexandris
3. C. Kouthouris
4. Alain Ferrand
5. P. Valette-Florence
6. Leigh Robinson

Citations in the corpus

• Can service quality predict spectators' behavioral intentions in professional soccer? (2008, background): “Evidence regarding these subscales’ validity and reliability has been provided in previous published studies (Alexandris et al., 2001; Bloemer et al., 1999; de Ruyter et al., 1998).”
• The Intention-to-repurchase Paradox: A case of the Health and Fitness Industry (2010, background): “This finding supports the work of Alexandris et al. (2001), Jones and Taylor (2007), and Nadiri et al. (2008) who found that important service attributes can have a direct positive impact on intention to repurchase.”
• Can service quality predict customer satisfaction and behavioral intentions in the sport tourism industry? An application of the SERVQUAL model in an outdoors setting (2005, background): “A number of different components have been included within the concept of customers' behavioural intentions, such as purchase intention, word-of-mouth communications, and paying a price premium to the company (Alexandris, Dimitriadis, & Kasiara, 2001 ; Zeithaml, Berry & Parasuraman, 1996 ).”