Can service quality predict customer satisfaction and behavioral intentions in the sport tourism industry? An application of the SERVQUAL model in an outdoors setting

By C. Kouthouris, Konstantinos Alexandris. 2005

233 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/9c4215be40da01909ba06fcb64590a218c7d701b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Konstantinos Alexandris

In Organizational Behavior and Human Resource Management

1. C. Kouthouris
2. Konstantinos Alexandris
3. Girish Prayag
4. C. Ryan

Citations in the corpus

• Increasing customers' loyalty in a skiing resort: The contribution of place attachment and service quality (2006, background): “, 1988), which however has not been shown to be fully applicable in sport, leisure and recreation settings (Alexandris et al., 2004; Kim and Kim, 1995; Kouthouris and Alexandris, 2005; Williams, 1998).”