Staffing a Call Center with Uncertain Arrival Rate and Absenteeism

By Ward Whitt. 2006

186 citations recorded by the source corpus.

Subfields: Emergency Medical Services, Management Information Systems, Management Science and Operations Research

View Paper: https://www.semanticscholar.org/paper/c5339241b3057bc292c3b71bec0ced6bd01b51a8

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Emergency Medical Services

1. Ward Whitt
2. Linda V. Green
3. Peter J. Kolesar
4. Yunan Liu

In Management Information Systems

1. Ward Whitt
2. Linda V. Green
3. Peter J. Kolesar
4. Yunan Liu

In Management Science and Operations Research

1. Linda V. Green
2. Peter J. Kolesar
3. Ward Whitt

Citations in the corpus

• Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007, methodology): “Thus, what is important about the time-to-abandon cdf is its value for small time arguments (Man-delbaum and Zeltyn 2004, 2005; Zeltyn and Mandelbaum 2005; Whitt 2005a, 2006a).”