Review of emotions research in marketing, 2002–2013
By S. Gaur, Halimin Herjanto, M. Makkar. 2014
89 citations recorded by the source corpus.
Study of emotions has been an important area of research for past several decades. Since emotions play an important role in purchase decisions, this area has particular importance for marketing scholars. In this study, we review the emotions research conducted within the marketing field between 2002 and 2013. Within the broad domain of emotions, this study focuses on social/personality issues, cognitive factors, the development of emotions and their interactions with other consumption factors. We found a total of 340 emotion-related articles, published in 19 marketing journals. There was a gradual increase in number of articles published every year with the trend peaking in 2009, 2010, and 2011. The review of extant literature offers interesting insights into emotion-related research, and helps in identifying clear directions for future studies.
Subfields: Clinical Psychology, Marketing, Social Psychology
View Paper: https://www.semanticscholar.org/paper/c3cefa95d7ffe1fc37d7bf7b785e88bb43a4fdd5
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Citations in the corpus
- Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research (2020, background): “Besides playing a key role in customer experience, emotions also predict customers’ future behavior (Gaur et al., 2014; Penz and Hogg, 2011).”