Measuring web-based service quality

By Y. Li, K. Tan, Min Xie. 2002

342 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/bfa48e3ec78273fbc26a32c77b002e81dc8df8db

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Joel E. Collier
2. Jonas Flodén
3. Hsin-Wei Wang
4. Hsin Hsin Chang

In Organizational Behavior and Human Resource Management

1. Carol C. Bienstock
2. Joel E. Collier
3. Jonas Flodén
4. Hsin-Wei Wang
5. Hsin Hsin Chang

Citations in the corpus

• Measuring Service Quality in E-Retailing (2006, background): “Li, Tan, and Xie (2002) applied the traditional SERVQUAL dimensions to an online context along with adding additional dimensions (see Table 1) and achieved mixed results.”